Kingdee General Privacy Policy

Effective Date: July 31, 2025

1. INTRODUCTION

This KINGDEE General Privacy Policy (also referred to as the ‘Privacy Policy’) provides information on the collection, use, and sharing (collectively referred to ‘processing’ or ‘process’) as of personal information by KINGDEE Corporation and its affiliates (“KINGDEE”, “we” or “us”) in connection with your use of KINGDEE websites, mobile applications, and social media pages that link to this Privacy Policy, your interactions with KINGDEE during in-person meetings at KINGDEE facilities or at KINGDEE events, and in the context of other online or offline sales and marketing activities. This Privacy Policy also explains the privacy rights you have in relation to these processing activities.

This Privacy Policy was last updated on July 31, 2025. However, the Privacy Policy can change over time, for example to comply with legal requirements or to meet changing business needs. The most up-to-date version can be found on this website. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way (for example via a pop-up notice or statement of changes on our website). See the previous version of this Privacy Policy.

As used in this Privacy Policy, ‘personal information’ or ‘personal data’ means information that relates to an identified individual or to an identifiable individual. For example, this could include among other things your name, address, email address, business contact details, or information gathered through your interactions with us via our websites or at events. Personal information is also referred to as ‘information about you.’ For more detail about the types of information about you that we may process, please refer to Section 4 below.

2. SCOPE

This Privacy Policy applies to the processing of personal information by KINGDEE of:

visitors and users of the various KINGDEE sites, including our websites on KINGDEE.com, computer or mobile software applications and our social media pages that link to this Privacy Policy (collectively referred to as the sites);

attendees of KINGDEE events, such as KINGDEE-sponsored events;

customers and prospective customers and their representatives;

subscribers to KINGDEE publications and newsletters;

visitors to KINGDEE facilities; and

suppliers and business partners and their representatives.

The Privacy Policy does not apply to the following activities:

Personal information collected about you by KINGDEE customers. KINGDEE customers are responsible for their own personal information collection and processing practices, including when customers use KINGDEE products or services to process your personal information. To find out more about our customers’ use of personal information about you, you are encouraged to review the relevant privacy policy of the company who collected your information from you. Please consult that company directly if you have any further questions about its use of information about you.

Personal information processed by KINGDEE to provide Technical Support, Consulting or other services to KINGDEE customers. “Services personal information” is personal information processed by KINGDEE on behalf of a customer in order to provide and perform contracted services.

Personal information you provide on third party sites not controlled by KINGDEE. When interacting with our websites, you also have the ability to link or connect with non-KINGDEE websites, services, social networks, applications or other features. Enabling these features will lead to other parties than KINGDEE processing information about you. KINGDEE does not have any control over these features of other parties. We encourage you to review the privacy policies of these parties before using these features.

 

3. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

KINGDEE Corporation and its affiliated entities are responsible for processing your personal information described in this Privacy Policy. See the list of KINGDEE entities. Please select a region and country to view the registered address and contact details of the KINGDEE entity or entities located in each country.

4. WHICH CATEGORIES AND SPECIFIC PIECES OF PERSONAL INFORMATION DO WE PROCESS?

KINGDEE can process information about you collected directly from you both offline and online, including when you create an KINGDEE account to access KINGDEE products and services or attend an KINGDEE-sponsored event. Information about you may also be provided to KINGDEE by selected third party sources, such as data aggregators who may not have a direct relationship with you or by third parties who collect information about you on behalf of KINGDEE such as when you download an KINGDEE whitepaper.

Specific pieces of information about you that KINGDEE may collect and process depending on your interaction with KINGDEE, includes:

name and physical address, email addresses, and telephone numbers;

demographic attributes, when tied to personal information that identifies you;

photographs that identify you and testimonials;

public information about your work and education history, including professional affiliations;

information you provide on your public social media profiles related to your professional and educational history, such as LinkedIn;

transactional data, including products and services ordered, financial details and payment methods;

company data such as the name, size and location of the company you work for and your role within the company as well as publicly available company information and activity associated with company data;

data from surveys conducted by KINGDEE or by third parties on behalf of KINGDEE and publicly available information, such as social media posts;

call recording and chat transcript data from Sales and customer support calls and live chat sessions or interviews;

unique IDs such as your mobile device identifier or cookie ID on your browser;

IP address and information that may be derived from IP address, such as geographic location;

information about a device you use, such as browser, device type, operating system, the presence or use of “apps”, screen resolution, and the preferred language;

certain location or geolocation information you provide directly or through automated means, if you choose to enable location based services from your device or KINGDEE app; and

behavioral data of the internet connected computer or device you use when interacting with the sites, such as advertisements clicked or viewed, sites and content areas, date and time of activities or the web search used to locate and navigate to a site.

Certain online information about you or device information may originate from the use of cookies and similar technologies (for example, pixel tags and device identifiers) on our sites or sites of third parties. For more information on cookies and similar technologies, please see Section 11 below.

Please note that KINGDEE does not control the content that you may post to KINGDEE Communities forums or social networks; in some cases, such content may be publicly available on the Internet. You should carefully consider whether you wish to submit personal information to these forums or social networks and whether you wish to make your profile available to other users, and you should tailor any content you may submit accordingly.

5. WHY AND HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use personal information for the following business purposes:

to communicate and respond to your requests and inquiries to KINGDEE;

to create and administer an KINGDEE single sign-on (SSO) account (also referred to as an ‘KINGDEE Account’) and to deliver functionality on our sites and for their technical and functional management;

to engage in transactions with customers, suppliers and business partners and to process orders for KINGDEE products and services;

to analyze, develop, improve and optimize the use, function and performance of our sites and products and services;

to manage the security and operation of our sites, facilities, and networks and systems; and

to comply with applicable laws and regulations and to operate our business.

We may use personal information for the following commercial purposes:

to administer subscriptions of KINGDEE publications and newsletters;

to market our products and services or related products and services, and to tailor our marketing and sales activities to your or your company’s interests; and

to provide select business-to-business services to KINGDEE customers using publicly available information about companies which may include personal information such as the name of a company’s CEO that is publicly available.

These purposes are described below in further detail.

To communicate and respond to your requests and inquiries to KINGDEE

If you get in touch with us (such as by submitting contact forms on our sites, reaching out to us via KINGDEE Sales chat, attending KINGDEE events or other occasions, sending an email or by visiting social media platforms), we process information about you to communicate with you and to respond to your requests or other inquiries. We can also process personal information to interact with you on third party social networks.

To create an KINGDEE SSO account and deliver functionality on our sites and for their technical and functional management

When you choose to register with us (such as to make use of our communities), we need to process the personal information provided by you so that we can create an KINGDEE account for you. Please note, this only applies to personal information controlled by KINGDEE, not personal information KINGDEE processes on behalf of our customers.

To engage in transactions with customers, suppliers and business partners and to process purchases of our products and services

If you place an order for our products and services, or if you provide services to KINGDEE, our employees, customers or partners as a supplier or business partner, KINGDEE processes information about you to engage in and administer the relevant transactions (such as by sending invoices and making payments), administer your order, and help you get started and adopt our products and services (e.g., by contacting you to activate your Cloud services). If you download products or services from our sites, KINGDEE uses information about you to confirm certain information about your order (for example, that you did not experience problems in the download process).

To analyze, develop, improve and optimize the use, function and performance of our sites and products and services

We may process personal information in order to analyze, develop, improve and optimize the use, function and performance of our sites and products and services, including for quality assurance and training purposes, as well as for marketing and sales campaigns. This includes processing personal information to conduct surveys to improve KINGDEE products and services. In case the sites permit you to participate in interactive discussions, create a profile, post comments, opportunities or other content, or communicate directly with another user or otherwise engage in networking activities on KINGDEE sites, KINGDEE may process personal information when moderating these activities.

To manage the security of our sites, facilities, networks and systems

We may collect site use data for security and operations management to help keep our sites, facilities, networks and systems secure, or to investigate and prevent potential fraud, including ad fraud and cyber-attacks and to detect bots.

To comply with applicable laws and regulations and to operate our business

In some cases, we have to process personal information to comply with applicable laws and regulations. For example, to respond to a request from a regulator or to defend a legal claim. We may also process personal information in the performance and operation of our business, such as to conduct internal audits and investigations or for finance and accounting and archiving and insurance purposes.

To market our products, services, events, or related products and services and to tailor marketing and sales activities

KINGDEE may use information about you to notify you about new product releases and service developments, events, alerts, updates, prices, terms, special offers and associated campaigns and promotions (including via newsletters). KINGDEE may also use personal information to advertise KINGDEE’s products and services or related products and services, and also to have our distributors, resellers or partners notify you about our products or services or their related products or services (such as via joint sales or product promotions). We do our best to tailor your website visit, marketing experience and our communications to your expressed interests. This happens, for example, if you sign up for an KINGDEE community or program like the KINGDEE Partner Network or KINGDEE Technology Network.

If you attend an event, KINGDEE may process information about you gathered in relation to the event and can share information about your attendance with your company. KINGDEE may also permit designated event partners or conference sponsors to send you up to two communications related to your event attendance. Please note that our partners or conference sponsors may directly request information about you at their conference booths or presentations, and their use of your information that you provide to them will be subject to their privacy policies.

We may also process your personal information to post testimonials on our sites, but will first obtain your consent to use your name and testimonial.

To provide select services to KINGDEE customers using publicly-available information which may include personal information such as the name of a company’s CEO

For some business-to-business services, we may collect the publicly available names of company directors and officials to better understand the status of these companies and help inform our services which relate to providing customers information about other companies.

6. WHAT IS OUR BASIS FOR PROCESSING INFORMATION ABOUT YOU?

For personal information collected about you in the EU/EEA, the UK and other relevant jurisdictions, our basis for processing is the following:

We rely on our legitimate interest in processing contact and related information about you in order to communicate adequately with you, to respond to your requests, and to tailor our marketing and sales activities to your professional interests.

In order to engage in transactions with customers, suppliers and business partners, and to process purchases and downloads of our products and services, we need to process information about you as necessary to enter into or perform a contract with you.

We process personal information for marketing and sales activities (including events) based on your consent where so indicated on our sites at the time your personal information was collected, or further to our legitimate interest to keep you updated on developments around our products and services which may be of interest to you.

We rely on our legitimate interest to analyze, develop, improve and optimize our sites, facilities, products and services, and to maintain the security of our sites, networks and systems.

In order to comply with applicable laws and regulations, such as to comply with a subpoena or other legal process, or to process an opt-out request.

 

7. FOR WHAT PERIOD DO WE RETAIN PERSONAL INFORMATION

KINGDEE maintains personal information for the following retention periods:

Information about you we collect to engage in transactions with our customers, suppliers and business partners, and to process purchases of our products and services, will be retained for the duration of the transaction or services period, or longer as necessary for record retention and legal compliance purposes.

If you have registered for an KINGDEE SSO account (KINGDEE Account) to access KINGDEE sites or to sign up for KINGDEE marketing materials, your account information will be retained for as long as you maintain an active account. Your account and account information will be deleted if you do not log in for 18 consecutive months. KINGDEE retains records of that deletion for 90 days.

If you opened an KINGDEE Cloud account, your account information will be retained for as long as you maintain an active account. After service termination, minimal account information will be held for records retention purposes. Please note the KINGDEE Privacy team cannot delete, correct, or access service account data or terminate your contracted KINGDEE product or service account. Please refer to the Contact KINGDEE page for resources and contact information to administer service account data.

If you have registered for our newsletters and blogs, your subscription data will be retained for as long as you are subscribed to our distribution lists. KINGDEE retains records of that deletion for 30 days.

Contact information such as your email address or phone number collected online on our sites or offline from our interactions with you at KINGDEE events and conferences, and used for direct marketing and sales activities will be retained for as long as we have an active (customer) relationship with you. We treat you as an active contact if (i) you have interacted with KINGDEE or updated your contact details and preferences in the past 18 months; and (ii) you have not made a deletion request.

If you have reached out to us via KINGDEE Sales chat, we will delete all chat transcripts 90 days after the chat has concluded.

If you have reached out to us via our support line and you have not opted out of call recording, we will delete call recordings 60 days after the call has concluded unless otherwise specified during the call.

If you have visited an KINGDEE facility, the personal information needed to allow you to enter the facility will be held for one year after your last visit for records retention purposes.

Personal information needed to retain your opt-out preferences is retained for 20 years (or longer as necessary to comply with applicable law).

 

8. WHEN AND HOW CAN WE DISCLOSE YOUR PERSONAL INFORMATION?

Sharing within KINGDEE

As a global organization, information about you may be shared globally throughout KINGDEE’s worldwide organization. See the list of KINGDEE entities. Please select a region and country to view the registered address and contact details of the KINGDEE entity or entities located in each country.

KINGDEE employees are authorized to access personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.

Disclosing personal information to third parties

We may disclose personal information with the following third parties for a business purpose:

Third-party service providers (for example, credit card processing services, order fulfilment, analytics, event/campaign management, website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar service providers) in order for those service providers to perform business functions on behalf of KINGDEE;

Relevant third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings);

As required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes.

We may share personal information with the following third parties for a commercial purpose:

KINGDEE distributors or resellers for further follow-up related to your interests, specific partners that offer complementary products and services or with third parties to facilitate interest-based advertising; and

Event partners or conference sponsors for KINGDEE events such as when you scan your badge at a sponsored booth.

When third parties are given access to personal information, we will take appropriate contractual, technical and organizational measures designed to ensure that personal information is processed only to the extent that such processing is necessary, consistent with this Privacy Policy, and in accordance with applicable law.

9. HOW IS PERSONAL INFORMATION HANDLED GLOBALLY?

KINGDEE is a global corporation, and personal information is processed globally as necessary in accordance with this policy. If personal information is transferred to an KINGDEE recipient in a country that does not provide an adequate level of protection for personal information, KINGDEE will take adequate measures designed to protect the personal information, such as ensuring that such transfers are subject to the terms of the EU Model Clauses or other adequate transfer mechanism as required under relevant data protection laws. Additional country-specific information on data transfers may be provided if you sign up for an KINGDEE SSO account (KINGDEE Account) or register for an event.

10. HOW IS YOUR PERSONAL INFORMATION SECURED?

KINGDEE has implemented appropriate technical, physical and organizational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.

11. WHAT COOKIES AND SIMILAR TECHNOLOGIES DO WE USE ON OUR SITES?

Cookies and similar technologies (e.g., pixels tags and device identifiers) are used by KINGDEE and our advertising technology partners to recognize you and/or your device(s) on, off and across different services and devices for the purposes specified in Section 5 above.

When do we use cookies and similar technologies?

Cookies are small text files that contain a string of characters and uniquely identify a browser on a device connected to the Internet. We place cookies in your browser when you visit KINGDEE sites and non-KINGDEE sites that host our plugins or tags. Depending on your jurisdiction, you may be presented with different consent options, including the option to reject all non-essential cookies, prior to KINGDEE placing cookies on your browser. Visitors from all jurisdictions are provided with functionality to opt out of non-required cookies using the cookie management tool.

We use cookies and other technologies on all our sites to ensure the best possible and secure experience on our sites and to provide you with tailored information on products and services. KINGDEE also uses cookies or similar technologies on its sites to collect online information such as your mobile device ID, IP address, and other information about your device, as well as behavioral data of your device usage on our sites (e.g. pages viewed, links clicked, documents downloaded).

How can I manage my cookie manegement?

If you are a visitor or our sites, you can use our cookie management tool to opt out of cookies that are not required to enable core site functionality, such as advertising and functional cookies.

If you do not want to receive cookies, you can also change your browser settings on your computer or other device you are using to access our services. Most browsers also provide functionality that lets you review and delete cookies, including KINGDEE cookies.

12. WHAT ARE YOUR PRIVACY RIGHTS?

You can exercise your privacy rights in accordance with applicable laws as specified on our Privacy Choices page, or by filling out our inquiry form. You have multiple privacy rights, subject to applicable law, in respect of the information we process about you:

Opt-out of our use or sharing of your personal information

You may withdraw consent you have previously provided for the processing of information about you, including for email marketing by KINGDEE.

Delete personal information

You can ask us to erase or delete all or some of the information about you.

Change or correct personal information

You can edit some of the information about you by. You can also ask us to change, update or fix information about you in certain cases, particularly if it is inaccurate.

Object to, or limit or restrict use of personal information

You can ask us to stop using all or some of the information about you (for example, if we have no legal right to keep using it) or to limit our use of it (for example, if the information about you is inaccurate).

Right to access and/or have your information provided to you

You can also ask us for a copy of information about you and can ask for a copy of information about you provided in machine readable form if you reside in the EU, California or other jurisdiction that provides you this right as a matter of law.

If you are authorized to make an access or deletion request on behalf of a data subject, please reach out to us via the inquiry form and indicate that you are an authorized agent. We will provide you with instructions on how to submit a request as an authorized agent on behalf of a data subject.

In the event you have previously created an account for a certain KINGDEE portal, you can access and manage your personal information stored in these portals (i) by clicking the links and following the corresponding instructions, and (ii) taking the actions within each portal with regards to your personal information, such as updating your contact details, deleting certain entries or records, or downloading a copy of your profile. Please note that these actions are available to the extent permitted by each portal’s functionality.

If your inquiry relates to your company’s service account or support of KINGDEE products or services, please note the KINGDEE Privacy team cannot delete, correct, or access service account data or terminate your contracted KINGDEE product or service account. Please go to the Contact KINGDEE page for resources and contact information to administer service account data.

13. DO WE COLLECT SENSITIVE INFORMATION AND INFORMATION FROM CHILDREN?

Sensitive personal information

We ask that you do not send us, and do not share any sensitive personal information (for example, government-issued IDs, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership), unless you provide the above information for a specific business scenario.

Children’s privacy

As a company focused on serving the needs of businesses, KINGDEE’s sites are not directed to minors and KINGDEE does not promote or market its services to minors, except in very limited circumstances as part of specific educational outreach programs with parental permission. If you believe that we have mistakenly or unintentionally collected personal information of a minor through our sites without appropriate consent, please notify us through our inquiry form so that we may immediately delete the information from our servers and make any other necessary corrections. Additionally, please use this same form to request removal of content or information that was posted to our sites when the registered user was under the age of 16. Please note that such requests may not ensure complete or comprehensive removal of the content or information, as, for example, some of the content may have been reposted by another user.

14. WHAT ARE MY RIGHTS?

Under the Personal Data Protection Act (2012), as amended, Singapore residents may request that we:

  1.  disclose to you the following information:

the categories and specific pieces of personal information we collected about you and the categories of personal information we sold (see Section 4);

the categories of sources from which we collected such personal information (see Section 4);

the business or commercial purpose for collecting or selling personal information about you (see Section 5); and

the categories of third parties to whom we sold or otherwise disclosed personal information (see Section 8).

  1. delete personal information we collected from you or correct inaccurate personal information about you (see Section 12); or
  1. opt-out of any future sale of personal information about you (see Section 12).

We will respond to your request consistent with applicable law. If you are an authorized agent making an access or deletion request on behalf of a Californian resident, please reach out to us via the inquiry form and indicate that you are an authorized agent. We will provide you with instructions on how to submit a request as an authorized agent on behalf of a Californian resident.

If you are a Singapore resident, you may obtain information about exercising your rights, as described above, by contacting us at Privacy@kingdee.com.sg.

15. DATA PROTECTION OFFICER

KINGDEE has appointed a Data Protection Officer. If you believe your personal information has been used in a way that is not consistent with the Privacy Policy or your choices, or if you have further questions, comments or suggestions related to this Privacy Policy, please contact the Data Protection Officer at Privacy@kingdee.com.sg.

Written inquiries to the Data Protection Officer may be addressed to:

KINGDEE Corporation

Data Protection Officer

112 ROBINSON ROAD

#07-02

ROBINSON 112

SINGAPORE (068902)

16. FILING A COMPLAINT

If you have any complaints regarding our compliance with this Privacy Policy, please contact us at Privacy@kingdee.com.sg. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Privacy Policy and in accordance with applicable law. You also have the right to file a complaint with a competent data protection authority.

17. KINGDEE CORPORATE HEADQUARTERS

KINGDEE’s corporate headquarters are located at:

112 ROBINSON ROAD

#07-02

ROBINSON 112

SINGAPORE (068902)

TEL:+65 82645099

KINGDEE INTERNATIONAL SOFTWARE GROUP (SINGAPORE) PTE. LTD.

DATA PROCESSING AGREEMENT FOR KINGDEE CLOUD SERVICES

1. DEFINITIONS

1.1. “Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data; for the purposes of this DPA, where Customer acts as processor for another controller, it shall in relation to KINGDEE be deemed as additional and independent Controller with the respective controller rights and obligations under this DPA.

1.2. “Data Protection Law” means the applicable legislation protecting the fundamental rights and freedoms of persons and their right to privacy with regard to the processing of Personal Data under the Agreement.

1.3. “Data Subject” means an identified or identifiable natural person as defined by Data Protection Law.

1.4. “EEA” means the European Economic Area, namely the European Union Member States along with Iceland, Liechtenstein and Norway.

1.5. “GDPR” means the General Data Protection Regulation 2016/679 (if applicable).

1.6. “CPRA” means the California Privacy Right Act, 2020 (if applicable).

1.7. PIPL” means the Personal Information Protection Law of the People’s Republic of China (if applicable).

1.8. “PDPA” means the Personal Data Protection Act 2012.

1.9. “Trust Center” means information available on the KINGDEE compliance website (see: https://trust.kingdee.com/compliance) or the KINGDEE security-notice website (see: https://trust.kingdee.com/security-notice)  or  the KINGDEE notice website (see: https://www.kingdee.com/notice) or the KINGDEE agreement website (see: https://account.kdcloud.com/privacy?id=3515726087781072896)  or any subsequent website(s) made available by KINGDEE to Customer.

1.10. New SCC Relevant Transfer” means a transfer (or an onward transfer) to a Third Country of Personal Data that is either subject to GDPR or to applicable Data Protection Law and where any required adequacy means under GDPR or applicable Data Protection Law can be met by entering into the New Standard Contractual Clauses (if applicable).

1.11. 

1.12. “New Standard Contractual Clauses” means the unchanged standard contractual clauses, published by the European Commission, reference 2021/914 or any subsequent final version thereof which shall automatically apply. To avoid doubt Modules 2 and 3 shall apply as set out in Section 8 (if applicable).

1.13. “Personal Data” means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, notably but not limited to by reference to a user identification such as a name, an identification number, geo-location data, an online user identification, or by reference to one or more factors specific to his physical, physiological, genetic, mental, economic, cultural or social identity. For the purposes of the DPA, it includes only personal data which is:

a) entered by Customer or its Authorized Users into or derived from their use of the Cloud Service; or

b) supplied to or accessed by KINGDEE or its Sub-processors in order to provide support under the Agreement. Personal Data is a sub-set of Customer Data (as defined under the Agreement).

1.14. “Personal Data Breach” means a confirmed:

a) accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or unauthorized third-party access to Personal Data; or

b) similar incident involving Personal Data, in each case for which a Controller is required under Data Protection Law to provide notice to competent data protection authorities or Data Subjects.

1.15. “Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller, be it directly as processor of a controller or indirectly as sub-processor of a processor which processes personal data on behalf of the controller. When KINGDEE is subject to EU law, or, when KINGDEE is not subject to EU law, shall mean the service provider processing Personal Data on behalf of the Controller, or when KINGDEE is subject to the CPRA, shall mean “service provider” as defined under the CPRA;  

1.16. “Schedule” means the numbered Appendix with respect to the Standard Contractual Clauses (2010) and the numbered Annex with respect to the New Standard Contractual Clauses (if applicable).

1.17. “Standard Contractual Clauses (2010)” means the Standard Contractual Clauses (processors) published by the European Commission, reference 2010/87/EU (if applicable).

1.18. “Subprocessor” or “sub-processor” means KINGDEE Affiliates and third parties engaged by KINGDEE’s Affiliates in connection with the Cloud Service and which process Personal Data in accordance with this DPA.

1.19. “Third Country” means any country, organization or territory not acknowledged by the European Union under Article 45 of GDPR as a safe country with an adequate level of data protection (if applicable).

2. BACKGROUND

2.1. Purpose and Application

2.1.1. This document (“DPA”) is incorporated into the Agreement and forms part of a written (including in electronic form) contract between KINGDEE and Customer.

2.1.2. This DPA applies to Personal Data processed by KINGDEE and its Subprocessors in connection with its provision of the Cloud Service.

2.1.3. This DPA does not apply to non-production environments of the Cloud Service if such environments are made available by KINGDEE. Customer shall not store Personal Data in such environments.

2.2. Structure

Schedules 1 and 2 are incorporated into and form part of this DPA. They set out the agreed subject-matter, the nature and purpose of the processing, the type of Personal Data, categories of data subjects (Schedule 1) and the applicable Technical and Organizational Measures (Schedule 2).

2.3. Governance

2.3.1. KINGDEE acts as a Processor and Customer and those entities that it permits to use the Cloud Service act as Controllers under the DPA.

2.3.2. Customer acts as a single point of contact and shall obtain any relevant authorizations, consents and permissions for the processing of Personal Data in accordance with this DPA, including, where applicable approval by Controllers to use KINGDEE as a Processor. Where authorizations, consent, instructions or permissions are provided by Customer these are provided not only on behalf of the Customer but also on behalf of any other Controller using the Cloud Service. Where KINGDEE informs or gives notice to Customer, such information or notice is deemed received by those Controllers permitted by Customer to use the Cloud Service. Customer shall forward such information and notices to the relevant Controllers.

3. SECURITY OF PROCESSING

3.1. Applicability of the Technical and Organizational Measures

KINGDEE has implemented and will apply the Technical and Organizational Measures. Customer has reviewed such measures and agrees that as to the Cloud Service selected by Customer in the Order Form the measures are appropriate taking into account the state of the art, the costs of implementation, nature, scope, context and purposes of the processing of Personal Data.

3.2. Changes

3.2.1. KINGDEE applies the Technical and Organizational Measures to KINGDEE’s entire customer base hosted out of the same data center or receiving the same Cloud Service. KINGDEE may change the Technical and Organizational Measures at any time without notice so long as it maintains a comparable or better level of security. Individual measures may be replaced by new measures that serve the same purpose without diminishing the security level protecting Personal Data.

3.2.2. KINGDEE will publish updated versions of the Technical and Organizational Measures on My Trust Center and where available Customer may subscribe to receive e-mail notification of such updated versions.

3.2.3. 

4. KINGDEE OBLIGATIONS

4.1. Instructions from Customer

KINGDEE will process Personal Data only in accordance with documented instructions from Customer. The Agreement (including this DPA) constitutes such documented initial instructions and each use of the Cloud Service then constitutes further instructions. KINGDEE will use reasonable efforts to follow any other Customer instructions, as long as they are required by Data Protection Law, technically feasible and do not require changes to the Cloud Service. If any of the before-mentioned exceptions apply, or KINGDEE otherwise cannot comply with an instruction or is of the opinion that an instruction infringes Data Protection Law, KINGDEE will immediately notify

Customer (email permitted).

4.2. Processing on Legal Requirement

KINGDEE may also process Personal Data where required to do so by applicable law. In such a case, KINGDEE shall inform Customer of that legal requirement before processing unless that law prohibits such information on important grounds of public interest.

4.3. Personnel

To process Personal Data, KINGDEE and its Sub-processors shall only grant access to authorized personnel who have committed themselves to confidentiality. KINGDEE and its Sub-processors will regularly train personnel having access to Personal Data in applicable data security and data privacy measures.

4.4. Cooperation

4.4.1. At Customer’s request, KINGDEE will reasonably cooperate with Customer and Controllers in dealing with requests from Data Subjects or regulatory authorities regarding KINGDEE’s processing of Personal Data or any Personal Data Breach.

4.4.2. If KINGDEE receives a request from a Data Subject in relation to the Personal Data processing hereunder, KINGDEE will promptly notify Customer (where the Data Subject has provided information to identify the Customer) via e-mail and shall not respond to such request itself but instead ask the Data Subject to redirect its request to Customer.

4.4.3. In the event of a dispute with a Data Subject as it relates to KINGDEE’s processing of Personal Data under this DPA, the Parties shall keep each other informed and, where appropriate, reasonably co-operate with the aim of resolving the dispute amicably with the Data Subject.

4.4.4. KINGDEE shall provide functionality for production systems that supports Customer’s ability to correct, delete or anonymize Personal Data from a Cloud Service, or restrict its processing in line with Data Protection Law. Where such functionality is not provided, KINGDEE will correct, delete or anonymize any Personal Data, or restrict its processing, in accordance with the Customer’s instruction and Data Protection Law.

4.5. Personal Data Breach Notification

KINGDEE will notify Customer without undue delay after becoming aware of any Personal Data Breach and provide reasonable information in its possession to assist Customer to meet Customer’s obligations to report a Personal Data Breach as required under Data Protection Law. KINGDEE may provide such information in phases as it becomes available. Such notification shall not be interpreted or construed as an admission of fault or liability by KINGDEE.

4.6. Data Protection Impact Assessment

If, pursuant to Data Protection Law, Customer (or its Controllers) are required to perform a data protection impact assessment or prior consultation with a regulator, at Customer’s request, KINGDEE will provide such documents as are generally available for the Cloud Service (for example, this DPA, the Agreement, Audit Reports and Certifications). Any additional assistance shall be mutually agreed between the Parties.

5. DATA EXPORT AND DELETION

5.1. Export and Retrieval by Customer

During the Subscription Term and subject to the Agreement, Customer can access its Personal Data at any time. Customer may export and retrieve its Personal Data in a standard format. Export and retrieval may be subject to technical limitations, in which case KINGDEE and Customer will find a reasonable method to allow Customer access to Personal Data.

5.2. Deletion

Before the Subscription Term expires, Customer may use KINGDEE’s self-service export tools (as available) to perform a final export of Personal Data from the Cloud Service (which shall constitute a “return” of Personal Data). At the end of the Subscription Term, Customer hereby instructs KINGDEE to delete the Personal Data remaining on servers hosting the Cloud Service within a reasonable time period in line with Data Protection Law (not to exceed 6 months) unless applicable law requires retention.

6. CERTIFICATIONS AND AUDITS

6.1. Customer Audit

Customer or its independent third party auditor reasonably acceptable to KINGDEE (which shall not include any third party auditors who are either a competitor of KINGDEE or not suitably qualified or independent) may audit KINGDEE’s control environment and security practices relevant to Personal Data processed by KINGDEE only if:

a) KINGDEE has not provided sufficient evidence of its compliance with the Technical and Organizational Measures that protect the production systems of the Cloud Service through providing either: (i) a certification as to compliance with ISO 27001 or other standards (scope as defined in the certificate); or

(ii) a valid ISAE3402 or ISAE3000 or other SOC1-3 attestation report. Upon Customer’s request audit reports or ISO certifications are available through the third party auditor or KINGDEE;

b) a Personal Data Breach has occurred;

c) an audit is formally requested by Customer’s data protection authority; or

d) provided under mandatory Data Protection Law conferring Customer a direct audit right and provided that Customer shall only audit once in any 12 month period unless mandatory Data Protection Law requires more frequent audits.

6.2. Other Controller Audit

Any other Controller may assume Customer’s rights under Section 6.1 only if it applies directly to the Controller and such audit is permitted and coordinated by Customer. Customer shall use all reasonable means to combine audits of multiple other Controllers to avoid multiple audits.unless the audit must be undertaken by the other Controller itself under Data Protection Law. If several Controllers whose Personal Data is processed by KINGDEE on the basis of the Agreement require an audit, Customer shall use all reasonable means to combine the audits and to avoid multiple audits.

6.3. Scope of Audit

Customer shall provide at least 60 days advance notice of any audit unless mandatory Data Protection Law or a competent data protection authority requires shorter notice. The frequency and scope of any audits shall be mutually agreed between the parties acting reasonably and in good faith. Customer audits shall be limited in time to a maximum of 3 business days. Beyond such restrictions, the parties will use current certifications or other audit reports to avoid or minimize repetitive audits. Customer shall provide the results of any audit to KINGDEE.

6.4. Cost of Audits

Customer shall bear the costs of any audit. If an audit determines that KINGDEE has breached its obligations under the DPA, KINGDEE will promptly remedy the breach at its own cost.

7. SUBPROCESSORS

7.1. Permitted Use

KINGDEE is granted a general authorization to subcontract the processing of Personal Data to Subprocessors, provided that:

a) KINGDEE shall engage Subprocessors under a written (including in electronic form) contract consistent with the terms of this DPA in relation to the Subprocessor’s processing of Personal Data. KINGDEE shall be liable for any breaches by the Subprocessor in accordance with the terms of this Agreement;

b) KINGDEE will evaluate the security, privacy and confidentiality practices of a Subprocessor prior to selection to establish that it is capable of providing the level of protection of Personal Data required by this DPA; and

c) KINGDEE’s list of Subprocessors in place on the effective date of the Agreement is published by KINGDEE on Trust Center or KINGDEE will make it available to Customer upon request, including the name, address and role of each Subprocessor KINGDEE uses to provide the Cloud Service.

d) 

7.2. New Subprocessors

KINGDEE’s use of Subprocessors is at its discretion, provided that:

a) KINGDEE will inform Customer in advance (by email or by posting on the Trust Center) of any intended additions or replacements to the list of Subprocessors including name, address and role of the new Subprocessor; and

b) 

c) Customer may object to such changes as set out in Section 7.3.

7.3. Objections to New Subprocessors

7.3.1. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the Agreement (limited to the Cloud Service for which the new Subprocessor is intended to be used) on written notice to KINGDEE. Such termination shall take effect at the time determined by the Customer which shall be no later than 30 days from the date of KINGDEE’s notice to Customer informing Customer of the new Subprocessor. If Customer does not terminate within this 30 day period, Customer is deemed to have accepted the new Subprocessor.

7.3.2. Within the 30 day period from the date of KINGDEE’s notice to Customer informing Customer of the new Subprocessor, Customer may request that the parties discuss in good faith a resolution to the objection. Such discussions shall not extend the period for termination and do not affect KINGDEE’s right to use the new Subprocessor(s) after the 30 day period.

7.3.3. Any termination under this Section 7.3 shall be deemed to be without fault by either party and shall be subject to the terms of the Agreement.

7.4. Emergency Replacement

KINGDEE may replace a Subprocessor without advance notice where the reason for the change is outside of KINGDEE’s reasonable control and prompt replacement is required for security or other urgent reasons. In this case, KINGDEE will inform Customer of the replacement Subprocessor as soon as possible following its appointment. Section

7.2 applies accordingly.

8. INTERNATIONAL PROCESSING

8.1. Conditions for International Processing

KINGDEE shall be entitled to process Personal Data, including by using Subprocessors, in accordance with this DPA outside the country in which the Customer is located as permitted under Data Protection Law.

8.2. Applicability of New Standard Contractual Clauses

8.2.1. The following shall apply in respect of New SCC Relevant Transfers:

8.2.2. 

8.2.2.1. Where KINGDEE is not located in a Third Country and acts as a data exporter, KINGDEE has entered in to the New Standard Contractual Clauses with each Subprocessor as the data importer. Module 3 (Processor to Processor) of the New Standard Contractual Clauses shall apply to such New SCC Relevant Transfers.

8.2.2.2. Where KINGDEE is located in a Third Country:

KINGDEE and Customer hereby enter into the New Standard Contractual Clauses with Customer as the data exporter and KINGDEE as the data importer which shall apply as follows:

a) Module 2 (Controller to Processor) shall apply where Customer is a Controller; and

b) Module 3 (Processor to Processor) shall apply where Customer is a Processor. Where Customer acts as Processor under Module 3 (Processor to Processor) of the New Standard Contractual Clauses, KINGDEE acknowledges that Customer acts as Processor under the instructions of its Controller(s).

8.2.3. Other Controllers or Processors whose use of the Cloud Services has been authorized by Customer under the Agreement may also enter into the New Standard Contractual Clauses with KINGDEE in the same manner as Customer in accordance with Section 8.3.1.2 above. In such case, Customer enters into the New Standard Contractual Clauses on behalf of the other Controllers or Processors.

8.2.4. With respect to a New SCC Relevant Transfer, on request from a Data Subject to the Customer, Customer may make a copy of Module 2 or 3 of the New Standard Contractual Clauses entered into between Customer and KINGDEE (including the relevant Schedules), available to Data Subjects.

8.2.5. The governing law of the New Standard Contractual Clauses shall be the law of 

8.2.6. Germany.

8.3. Relation of the Standard Contractual Clauses to the Agreement

Nothing in the Agreement shall be construed to prevail over any conflicting clause of the New Standard Contractual Clauses. For the avoidance of doubt, where this DPA further specifies audit and Subprocessor rules, such specifications also apply in relation to the New Standard Contractual Clauses.

8.4. Third Party Beneficiary Right under the New Standard Contractual Clauses

8.4.1. Where Customer is located in a Third Country and acting as a data importer under Module 2 or Module 3 of the New Standard Contractual Clauses and KINGDEE is acting as Customer’s sub-processor under the applicable Module, the respective data exporter shall have the following third party beneficiary right:

8.4.2. In the event that Customer has factually disappeared, ceased to exist in law or has become insolvent (in all cases without a successor entity that has assumed the legal obligations of the Customer by contract or by operation of law), the respective data exporter shall have the right to terminate the affected Cloud Service solely to the extent that the data exporter’s Personal Data is processed. In such event, the respective data exporter also instructs KINGDEE to erase or return the Personal Data.

9. DOCUMENTATION; RECORDS OF PROCESSING

9.1. Each party is responsible for its compliance with its documentation requirements, in particular maintaining records of processing where required under Data Protection Law. Each party shall reasonably assist the other party in its documentation requirements, including providing the information the other party needs from it in a manner reasonably requested by the other party (such as using an electronic system), in order to enable the other party to comply with any obligations relating to maintaining records of processing.

Schedule 1 Description of the Processing

This Schedule 1 applies to describe the Processing of Personal Data for the purposes of the New Standard Contractual Clauses and applicable Data Protection Law.

1. LIST OF PARTIES

1.1. Under the New Standard Contractual Clauses

1.1.1. Module 2: Transfer Controller to Processor

Where KINGDEE is located in a Third Country, Customer is the Controller and KINGDEE is the Processor, then Customer is the data exporter and KINGDEE is the data importer.

1.1.2. Module 3: Transfer Processor to Processor

Where KINGDEE is located in a Third Country, Customer is a Processor and KINGDEE is a Processor, then Customer is the data exporter and KINGDEE is the data importer.

2. DESCRIPTION OF TRANSFER

2.1. Data Subjects

Unless provided otherwise by the data exporter, transferred Personal Data relates to the following categories of Data Subjects: employees, contractors, business partners or other individuals having Personal Data stored in the Cloud Service, transmitted to, made available to, accessed or otherwise processed by the data importer.

2.2. Data Categories

The transferred Personal Data concerns the following categories of data:

Customer determines the categories of data per Cloud Service subscribed. Customer can configure the data fields during implementation of the Cloud Service or as otherwise provided by the Cloud Service. The transferred Personal Data typically relates to the following categories of data: name, phone numbers, e-mail address, address data, system access / usage / authorization data, company name, contract data, invoice data, plus any application-specific data that Authorized Users enter into the Cloud Service and may include bank account data, credit or debit card data.

2.3. Special Data Categories (if agreed)

2.3.1. The transferred Personal Data may comprise special categories of personal data set out in the Agreement (“Sensitive Data”). KINGDEE has taken Technical and Organizational Measures as set out in Schedule 2 to ensure a level of security appropriate to protect also Sensitive Data.

2.3.2. The transfer of Sensitive Data may trigger the application of the following additional restrictions or safeguards if necessary to take into consideration the nature of the data and the risk of varying likelihood and severity for the rights and freedoms of natural persons (if applicable):

a) training of personnel;

b) encryption of data in transit and at rest;

c) system access logging and general data access logging.

2.3.3. In addition, the Cloud Services provide measures for handling of Sensitive Data as described in the Documentation.

2.4. Purposes of the data transfer and further processing; Nature of the processing

2.4.1. The transferred Personal Data is subject to the following basic processing activities:

a) use of Personal Data to set up, operate, monitor and provide the Cloud Service (including operational and technical support);

b) continuous improvement of service features and functionalities provided as part of the Cloud Service including automation, transaction processing and machine learning;

c) provision of embedded Professional Services;

d) communication to Authorized Users;

e) storage of Personal Data in dedicated data centers (multi-tenant architecture);

f) release, development and upload of any fixes or upgrades to the Cloud Service;

g) back up and restoration of Personal Data stored in the Cloud Service;

h) computer processing of Personal Data, including data transmission, data retrieval, data access;

i) network access to allow Personal Data transfer;

j) monitoring, troubleshooting and administering the underlying Cloud Service infrastructure and database;

k) security monitoring, network-based intrusion detection support, penetration testing; and

l) execution of instructions of Customer in accordance with the Agreement.

2.4.2. The purpose of the transfer is to provide and support the Cloud Service. KINGDEE and its Subprocessors may support the Cloud Service data centers remotely. KINGDEE and its Subprocessors provide support when a Customer submits a support ticket as further set out in the Agreement.

2.5. Additional description in respect of the New Standard Contractual Clauses:

2.5.1. Applicable Modules of the New Standard Contractual Clauses

a) Module 2: Transfer Controller to Processor

b) Module 3: Transfer Processor to Processor

2.5.2. For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing

In respect of the New Standard Contractual Clauses, transfers to Subprocessors shall be on the same basis as set out in the DPA.

2.5.3. The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis).

Transfers shall be made on a continuous basis.

2.5.4. The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period.

Personal Data shall be retained for the duration of the Agreement and subject to Section 5.2 of the DPA.

3. COMPETENT SUPERVISORY AUTHORITY

3.1. In respect of the New Standard Contractual Clauses:

3.1.1. Module 2: Transfer Controller to Processor

3.1.2. Module 3: Transfer Processor to Processor

3.2. Where Customer is the data exporter, the supervisory authority shall be the competent supervisory authority that has supervision over the Customer in accordance with Clause 13 of the New Standard Contractual Clauses.

Schedule 2 Technical and Organizational Measures

This Schedule 2 applies to describe the applicable technical and organizational measures for the purposes of the New Standard Contractual Clauses and applicable Data Protection Law.

KINGDEE will apply and maintain the Technical and Organizational Measures.

To the extent that the provisioning of the Cloud Service comprises New SCC Relevant Transfers, the Technical

and Organizational Measures set out in Schedule 2 describe the measures and safeguards which have been taken to fully take into consideration the nature of the personal data and the risks involved. If local laws may affect the compliance with the clauses, this may trigger the application of additional safeguards applied during transmission and to the processing of the personal data in the country of destination (if applicable: encryption of data in transit, encryption of data at rest, anonymization, pseudonymization).

Cookies Policy

Last updated: July 18 2025

Welcome to www.kingdee.com/global (hereinafter referred to as “Kingdee Website”).

We use cookies, log files, pixel tags, web beacons, scripts, electronic tag device IDs and similar files or technologies (hereinafter referred to as “cookies”) to collect and store information about the use of your device and Kingdee Website. You can find out more about our cookies and how they are managed below.

If you do not accept the use of these cookies, please follow the instructions below, click on the “opt-out” link provided below or change your settings to disable cookies, so that the cookies in Kingdee Website will not be placed in your device.

1.What is a cookie?

Cookies are small text files that websites store on your computer or mobile device when you visit a website, which are used to allow websites to recognize the user’s device. This allows the cookies to be returned to the original website, or any other website that recognizes it, each time the visitor makes a subsequent visit. For more information about cookies, please go to All about cookies.org.

Cookies have a number of different functions, such as providing you with an efficient page browsing experience, remembering your preferences, and improving the overall user experience. For example, cookies can tell us whether you have used the website before or if you are a new user.

Cookies vary in the length of time they remain on your device. Some cookies are “session cookies”, i.e. they only exist when your browser or application is open. Once you close your browser or application, they are automatically deleted. Other cookies are “persistent cookies”, meaning they persist even after your browser or application is closed. When you subsequently turn on and use the service again, it can use cookies to identify your device.

2.What types of cookies do weuseand how do we use them?

Host

Cookie name

Description

Type of Service

Type of Service

3.How to control or delete cookies?

You have the right to choose whether or not to accept cookies. To opt in or out of cookies, click on our pop-up banner the first time you visit Kingdee Website. However, please note that if you choose to refuse the installation of cookies, you may not be able to use the full functionality of Kingdee Website.

You can update your preferences at any time – most devices (e.g. using mobile applications) and browsers (e.g. using web applications and pages) allow you to change your cookie settings. These settings are usually located in your browser’s Options or Preferences menu. The following links provide information on managing cookies on your usual browser, or you can use the “Help” option in your browser for more details.

For information about other browsers, go to the browser developer’s website. If you have any questions about changing your preferences, please contact us via email Privacy@kingdee.com.sg

4.Changes to this CookiesPolicy

We will update this Cookies Policy to reflect changes in our practices and services. When posting changes to this Cookies Policy, we will revise the “Last Updated” date at the beginning of this Cookies Policy. If we make any material changes to the way information contained in cookies is collected, used and/or shared, we will notify you by prominently displaying a notice of the changes when you log in or use the Services. We encourage you to check this page from time to time for any changes to this Cookies Policy or our other policies.

5.Consequences of deactivating all cookies

If you choose to deactivate cookies, you may continue to use some of the features of the website. However, some useful features may no longer be available, depending on the cookies you deactivated. For example, you will not be able to use Live Chat to ask technical questions, and the Site and its content may no longer be relevant to your preferences.

If you have disabled one or more cookies, we may still be able to use information collected by cookies before you set your preferences to disable them; However, we will no longer use cookies that you have disabled to collect any further information.

6.Contact us

If you have any questions or comments about this Policy or general privacy matters, please contact us by email at Privacy@kingdee.com.sg or DPO’s TEL at +65-82645099.

Terms of Use for Kingdee Website

1. SCOPE

Kingdee International Software Group (Singapore) Pte. Ltd. (“Kingdee”, “we”, “us” or “our”) has created, own, and operate multiple websites, including www.kingdee.com/global , www.kingdee.com/sg (each individually referred to hereunder as an “Kingdee Website” and collectively “Kingdee Websites”). The Kingdee Websites allow you (“You” or “Your”) and other Kingdee software experts, developers, users, and other interested parties (each, a “User” and collectively, “Users”) to engage in a variety of activities, such as finding information, purchasing and/or researching Kingdee and related software and services, obtaining support for Kingdee software and services, sharing information with Kingdee and third parties, posting comments, blogs, providing reviews, voting on prospective features, and engaging in conversations and activities related to Kingdee’s products and services. The Kingdee Websites also include information created and published by Kingdee (“Kingdee Materials”) and third parties (“User Content”), such as text, images, photographs, graphics, audio and video, data, code, and software (collectively, the Kingdee Materials and User Content are referred to as “Content”).

2. ACCEPTANCE OF TERMS

Your access to and use of the Kingdee Websites is subject to and governed by these Terms of Use (also referred to as “TOU”) including any additional or different disclaimers, legal notices, agreements, or terms and conditions that may apply to Your use of or access to any particular Kingdee Website, Kingdee Materials, or User Content. If there is a conflict between the terms in this TOU and any additional legal terms, such additional legal terms shall prevail and control.

This TOU, together with Our Privacy Policy accessible at the bottom of each Kingdee Website and all the other user guides, guidelines, notices, operating rules, policies and instructions or other documentation describing the features, functionality or operation of the Kingdee Websites supplied or made available by Kingdee for use with or in support of the Kingdee Websites, including without limitation any and all revisions, modifications, and updates to such the above-mentioned documentations made by Kingdee from time to time, (collectively, “Agreement”) forms a legally binding agreement between You and Kingdee.

Please note that this Agreement does not govern the use of any cloud solutions (e.g., Kingdee CG, etc.) provided by Kingdee and for which You are required to enter into a separate agreement. 

By accessing or using the Kingdee Websites, you acknowledge and agree that (i) you have read, understood, and agree to be bound by the terms of the Agreement, and (ii) you have the capacity and due authorisation to form a binding contract with Kingdee. If you do not agree to be bound by the Agreement, or do not have such capacity and due authorisation to enter into the Agreement, you may not access or use the Kingdee Websites. 

Kingdee may modify the Agreement to reflect changes in Kingdee’s business, applicable law, or for other reasons deemed necessary by Kingdee. If the terms of the Agreement change, Kingdee will provide notice, which may include, but is not limited to notice provided through the Kingdee Websites or a Kingdee user account. Except where prohibited by law, updates to the Agreement will apply once the changes have been posted or notice has otherwise been given. Changes to the Agreement will, however, not apply retroactively. If You do not agree to changes made to the Agreement, You must discontinue your use of the affected Kingdee Website, Kingdee Materials, or User Content.

3. Ownership of Website and License

The Kingdee Websites are owned by Us. Subject to the terms of the Agreement, Kingdee grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable, and non-assignable license to access and use the Kingdee Websites for your own and non-commercial purpose.

4. USER CONTENT/LICENSE TO KINGDEE

By posting, transmitting or uploading any User Content, including any article, information, data, code, text, software, documentation, graphic, image, marketing material, video, photograph, message, suggestion, feedback, idea, or posting to any forum, wiki, or blog on any Kingdee Website, You grant to Kingdee a perpetual, irrevocable (subject to mandatory data protection requirements), non-exclusive, world-wide, fully-paid up and royalty free license to use such User Content without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to You or any third party. This license includes, without limitation, the irrevocable (subject to mandatory data protection requirements) right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, license and provide the User Content to third parties; to make, have made, offer to sell, sell, lease, or otherwise distribute any User Content or product; and to practice any method, embodying such User Content (including the right to sublicense any of the foregoing).

You represent and warrant to Kingdee that You have the right, title, and/or authority to grant such license to Kingdee. Kingdee may elect not to post or publish User Content that You submit. If Kingdee elects to post or publish Your User Content, Kingdee may in its sole discretion withdraw the posted or published User Content for any reason and without notice even if Kingdee has previously indicated to You that Kingdee might or will post the User Content You have submitted.

You acknowledge and agree that the relationship between You and Kingdee is not a confidential, fiduciary, or other special relationship. Kingdee shall have the right, but not the obligation, to use Your name, likeness, biography and other information about You that You have provided in connection with any use of the User Content You submit, and Kingdee may continue to use this information after any termination of your account or Your access to the Websites for the purpose of identifying the source of User Content that You previously submitted. Nothing in this TOU shall prohibit or restrict Kingdee’s right to create or obtain User Content or submissions similar to or competitive with the User Content that You have submitted.

5. USER ACCOUNT

In order to access certain features of the Kingdee Websites, you may be required to become a Registered User and access such features through your Account. For the purposes of the Agreement, a “Registered User” is a User who has registered an account on the Kingdee Websites for the use of such features (“Account”). 

In order to become a Registered User, you will be required to provide [your name, a valid email address, your mobile number and to create a password]. The information which you have provided to us for such Account creation may be accepted or rejected at our sole and absolute discretion. 

Kingdee may allow you to link your Account with, or otherwise access the Kingdee Websites using, your accounts on third party services , and other third-party services as Kingdee may permit from time to time) (“Third Party Account”). For the purposes of the Agreement, all references to “Account” shall include “Third Party Account”. 

In creating an Account, you agree to:

  • provide true, accurate, current and complete information about yourself (the “Registration Data”);
  • maintain and promptly update the Registration Data to keep it true, accurate, current and complete; and
  • not create an Account using a false identity or information, or on behalf of someone other than yourself.

You acknowledge and agree that you shall be solely responsible for maintaining the confidentiality and security of your Account and shall not allow another person to use your Account to access the Kingdee Websites. You shall immediately notify Kingdee via Privacy@kingdee.com.sg if you have reason to suspect that the confidentiality of your Account has been compromised, or if you suspect or become aware of any unauthorised use of your Account or any other breach of security. 

Notwithstanding the foregoing, you acknowledge and agree that any access to and/or use of the Kingdee Websites, any actions taken on, and all operations of, the Kingdee Websites, and any information, data or communications that occur under or through the use of your Account or are referable or traceable to your Account (including without limitation to any services accessed or activated, and any payments or purchases made under your Account) shall be attributable to you, and you shall be deemed to have taken such actions and shall be solely responsible for all such actions, even if you did not authorise such actions. Kingdee shall be entitled (but not obliged) to act upon and hold you responsible and liable for such action, as if such actions were carried out by you. You also agree to indemnify Kingdee entirely against any and all losses attributable to any access to and/or use of the Kingdee Websites referable or traceable to your Account.

Kingdee shall not be liable to you for any harm or loss arising from or relating to the theft of your Account, your disclosure of your Account, or the use of your Account by another person or entity.

Kingdee reserves the right to require you to provide additional Registration Data, change your password, temporarily or permanently suspend or terminate your Account, or impose limits on or restrict your access to and use of the Kingdee Websites with or without notice at any time for any or no reason including:

  • if you provide any Registration Data that is untrue, inaccurate, not current or incomplete, or Kingdeehas reasonable grounds to suspect that any Registration Data you provide is untrue, inaccurate, not current or incomplete;
  • if Kingdee has reasonable grounds to believe you have violated, or are about to violate, the Agreement, including any incorporated agreements, policies or guidelines, or any applicable laws, or that your Accountmay have been compromised;
  • if activities occur under your Accountwhich, in Kingdee’s sole discretion, would or might cause damage or losses to Kingdee or any users (whether yourself or other users), impair Kingdee’s ability to provide the Kingdee Websites, or infringe or violate any third party rights (including Intellectual Property Rights);
  • if you declineto disclose such information required for the continued usage of the Kingdee Websites;
  • in response to requests by law enforcement agencies or other governmental authority; or
  • toaddress or respond to technical or security issues or problems, or to allow for repairs, maintenance or the introduction of new functionalities or services.

Kingdee shall not be held liable for any losses suffered by you arising out of or in connection with such suspension or termination of your Account.

You agree not to create an Account and/or use the Kingdee Websites if you have previously been banned from the Kingdee Websites by Kingdee.

You hereby acknowledge and agree that any or all data (including without limitation to user access data, user account data and transaction data) and communications via the Kingdee Websites may be monitored, captured, recorded and transmitted to the authorities as deemed necessary by Kingdee in its sole discretion and without further notice.

6. PERMISSIBLE USE OF KINGDEE WEBSITES AND CONTENT

The Kingdee Websites, the Kingdee Materials, and the User Content are for your non-commercial use, that is, your use must not be intended for or directed towards commercial advantage or monetary compensation. You may not copy, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, rent, lease, or sell the Kingdee Websites, Kingdee Materials, or User Content. You may, however, download, store, and display on your computer or other electronic device, solely to view, listen to, play and print Kingdee Materials and User Content; provided that: (a) the Kingdee Materials and User Content may only be used for informational, non-commercial purposes and will not be copied or posted on any computer network, or otherwise published, broadcast, or distributed in any manner or media; and (b) the Kingdee Materials and User Content may not be modified or altered in any way, including any copyright notices.

You shall access and use the Kingdee Websites in compliance with the Agreement, and all applicable Laws, and shall not use the Kingdee Websites for any unlawful purposes or criminal activity.

You may not use the Kingdee Websites in any manner that could damage, disable, overburden, or impair any Kingdee server, or the network(s) connected to any Kingdee server, or interfere with any other party’s use and enjoyment of any Kingdee Website. You may not attempt to gain unauthorized access to or otherwise interfere with the performance, operation or functionality of any Kingdee Website, other accounts, computer systems or networks connected to any Kingdee server, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Kingdee Websites.

You agree not to use any Kingdee Website to:

  • publish, upload, post, email, transmit or otherwise make available any User Content that (a) You do not have the right to make available (b) is unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, hateful, pornographic, indecent, counterfeited, fraudulent, stolen, or racially, ethnically or otherwise objectionable; (c) infringes or violate any Intellectual Property Rights of any party(including without limitation making, transmitting or storing electronic copies of materials protected by Intellectual Property Rights without the permission of the owner), (d) includes any unsolicited or unauthorized advertising, promotional materials, surveys, junk mail, spamming, chain letters, or any other form of solicitation, commercial or otherwise, (e) encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice, or (f) contains a software virus, Trojan horse, worm, time bomb, cancelbot, corrupted file, or any other computer file or software designed to interrupt, destroy, damage or limit the functionality of any computer hardware, software or other property (“Harmful Code”);
  • make the Kingdee Websites(or any part thereof) available to, or use the Kingdee Websites (or any part thereof) for the benefit of anyone other than yourself;
  • copy, adapt, modify, prepare derivative works based upon, transfer, publicly display, transmit, or otherwise exploit the Kingdee Websites, including any function or feature thereof;
  • defame, harass, abuse, stalk, threaten or violate the legal rights of others such as rights of privacy and publicity or business integrity;
  • impersonate any person or entity, including, but not limited to, anyKingdee official, Kingdee employee, or any other third party, or falsely state, declare or otherwise misrepresent Your affiliation with a person or entity;
  • forge email headers or otherwise manipulate identifiers in order to disguise the origin of any User Content transmitted through the Kingdee Websites;
  • download any file or User Content posted by another user that You know, or reasonably should know, should not be legally reproduced, displayed, performed and/or distributed in such manner;
  • interfere with or disrupt the integrity, performance, operation or functionality of the Kingdee Websites, any information and content contained thereon, or the servers, or networks which support the Kingdee Websites, or disobey any requirements, procedures, policies or regulations of networks connected to the Kingdee Websites;
  • violate any applicable local, state, national or international law and any regulations;
  • harvest, collect, or store personal information or data of other users.
  • use any manual or automated data gathering or extraction methods (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or similar tools) designed to scrape or extract informationand data from Kingdee Websites, including for text and data mining purposes. 
  • access the Kingdee Websites in order to build a competitive product or service or otherwise to compete with Kingdee.
  • reverse engineer, disassemble, or otherwise attempt to derive or gain access to the source code or infrastructure of the Kingdee Websites or any part thereof.
  • attempt to probe, scan, or test the vulnerability of the Kingdee Websites, any Kingdee system or network or breach any security or authentication measures, or otherwise attempt to benchmark the Kingdee Websites or Kingdee’s performance of any services.
  • remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other Intellectual Property Rights notices from the Kingdee Websites, including any copy thereof.
  • provide any competitor of Kingdee (including any employee or contractor of such competitor) with access to or use of the Kingdee Websites (or any part thereof), including by read-only access, direct access through your identification and password information, or otherwise.

7. TERMINATION OF USE

You agree that Kingdee may, in its sole discretion, at any time, terminate or limit your access to, or use of, any or all of the Kingdee Websites or any Kingdee Material or User Content. In the event You are in material breach of the Agreement, Kingdee may, at its sole discretion, suspend or terminate Your account, delete Your Content from the Kingdee Website, and refuse You any current or future use of a Kingdee Website without notice. Kingdee shall not be liable to You or any third party for any such suspension or termination.

If You wish to terminate your account, You may do so by submitting your request via email to Privacy@kingdee.com.sg. Please note that in the event that You elect to terminate your account, Kingdee has the right and may elect to continue to post and publish on the Websites personally identifying information associated with User Content that You have posted.

Upon any termination of your account:

  • all rights and licenses granted to you shall cease, and you shall immediately discontinue your access and use of the KingdeeWebsites your account;
  • your account and related information, files and content associated with or inside your account (or any part thereof), including your information and data, may be deleted from Kingdee’s database at Kingdee’s discretion. You acknowledge and agree that Kingdeewill not have any liability whatsoever to you for termination of your account or your information and data; and
  • where applicable, you shall promptly pay all amounts due to Kingdeeas of the effective date of termination.  

8. KINGDEE CONTACT

Kingdee is not obligated to evaluate or provide any comments to You regarding User Content that You submit. At Kingdee’s sole discretion, Kingdee may contact You with critiques, updates, feedback, status or questions regarding your submission. In no event will any such contact or communication from Kingdee obligate Kingdee to adopt your submission, provide a timeframe for evaluation, or even provide any additional communication regarding your submission.

9. CONFIDENTIAL INFORMATION

You agree not to provide Kingdee or other Users with any confidential or proprietary information that You or the owner of the information do not intend to become public information. Except for User Content clearly labeled as confidential that You upload into a Kingdee Website, any User Content that You send or upload to a Kingdee Website will be deemed NOT to be confidential or proprietary, and You expressly agree that You waive any trade secret or other confidentiality rights with respect to such User Content.

You agree not to reproduce any Confidential Information to which You are provided access through a Kingdee Website in any form except as authorized at the time of disclosure. Any reproduction of Confidential Information shall remain the property of Kingdee or the third party that has prepared such information and shall contain any and all confidential or proprietary notices or legends which appear on the original. You agree to (a) take all reasonable steps (defined below) to keep all Confidential Information strictly confidential; (b) to use Confidential Information solely as authorized at the time of disclosure and (c) not to disclose any Confidential Information to any party without the prior written consent of Kingdee or the third party that has prepared such information. You do not acquire any rights in Confidential Information except the limited rights as described herein. In no event shall You use Confidential Information to create, enhance, modify, rent, lease, loan, sell, distribute or create derivative works based on the Kingdee Software or Kingdee Websites, or compete with Kingdee Software or Kingdee Websites in whole or in part. As used herein, ‘Confidential Information’ shall mean all trade secrets, Intellectual Property Rights, and other information Kingdee or third parties protect against unrestricted disclosure to others which is (i) either labeled Confidential and accessed through a restricted or non-public area of a Kingdee Website or pursuant to software downloads, or (ii) reasonably identifiable as confidential based on the type of information and the manner of its disclosure. As used herein ‘reasonable steps’ means those steps You and/or Your Company take to protect Your own Confidential Information, which shall not be less than the industry standard of care.

ALL USER CONTENT UPLOADED OR POSTED BY YOU TO A KINGDEE WEBSITE, SHALL BE AT YOUR OWN RISK, AND KINGDEE TAKES NO RESPONSIBILITY FOR THE USE OR MISUSE OF ANY SUCH UPLOADED OR POSTED INFORMATION BY ANY OTHER USER OF A KINGDEE WEBSITE.

10. USER DATA AND PRIVACY

Some of the Kingdee Websites require that You become a registered user. Before You can use these Kingdee Websites, You have to register with Kingdee and provide Kingdee with certain information, which may include personally identifiable information, such as your name and your email address (“Personal Data”). BY PROVIDING KINGDEE WITH PERSONAL DATA, YOU EXPRESSLY AGREE THAT KINGDEE MAY COLLECT, USE, STORE, DISCLOSE AND OTHERWISE PROCESS YOUR PERSONAL DATA FOR THE PURPOSE OF PROVIDING YOU WITH ACCESS TO THE KINGDEE WEBSITES AND RELATED ACTIVITIES AND COMMUNICATIONS IN WHICH YOU AGREE TO PARTICIPATE, OR AS OTHERWISE SET OUT IN KINGDEE’S PRIVACY POLICY.

You acknowledge and agree that:

  • You are solely responsible for and agree to provide Kingdee with complete, true, and current User Data, and to keep Your UserData accurate and up to date. Kingdee does not monitor User Data transmitted by You through the Kingdee Websites, and shall not be responsible for such User Data;
  • You are solely responsible for making sure that the disclosure and use of User Data through the means described herein does not violate any applicable lawsor infringe upon the rights of any third party.

You can always correct or update Your Personal Data. Furthermore, You may request information about Your Personal Data stored with Kingdee, or the correction (in case the relevant Website is not allowing You to correct or update Your information), or deletion of Your Personal Data by contacting Privacy@kingdee.com.sg. Please note that if You request the deletion of your account or Personal Data, You might not be able to further access and use the Kingdee Websites and Your User Content.

11. INTELLECTUAL PROPERTY RIGHTS

As used herein, ‘Intellectual Property Rights’ means all inventions, innovations, improvements, developments, methods, patents, design rights, utility models or other similar invention rights, copyrights, trademarks, service marks, know-how, trade secret or confidentiality rights, database rights, rights in software, trade and business names and brands, internet domain names, and any other intangible property rights including applications (whether pending, in process or issued) for any of the foregoing, in any country, arising under statutory or common law or by contract and whether or not perfected, now existing or hereafter filed, issued, or acquired.

You acknowledge and agree that all Intellectual Proprietary Rights to any Kingdee Software, the Kingdee Websites, Kingdee Materials, and User Content belongs to Kingdee or the third-party licensors of such Intellectual Proprietary Rights. Nothing in the Agreement shall be deemed to give You the right to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative words from, transfer, or sell any Kingdee Software, the Kingdee Websites, any Kingdee Materials, or any User Content for any reason, unless otherwise expressly permitted by the Agreement or by law. You hereby agree to assign and do assign to Kingdee (and Kingdee accepts such assignment) any modifications or derivative works of any Kingdee Software, the Kingdee Websites, and Kingdee Materials made by You in contravention of this limitation without remuneration of any kind.

12. RESPONSIBILITY FOR CONTENT AND LINKS

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF CONTENT SHALL BE AT YOUR OWN RISK. Any Content, whether publicly posted or privately transmitted, is the sole responsibility of the person or entity providing the Content. Kingdee does not represent or endorse the accuracy, reliability, completeness, usefulness, non-infringement of intellectual property rights, or quality of any Content provided by third parties on a Kingdee Website. Kingdee may remove any Content posted on a Kingdee Website at Kingdee’s sole discretion, but, if You believe that material that You hold the copyright on is being infringed upon on any Kingdee web site, please notify Kingdee.

Kingdee Websites may contain links to external websites. Kingdee shall not be responsible for the contents of any linked website, or any changes or updates to such websites. Additionally, Kingdee shall not be directly or indirectly responsible or liable for any damage or loss caused or alleged to be caused by or in connection with Your use of or reliance on any software, content, goods or services available on or through any such linked website. Kingdee does not control and/or review the linked web-pages and the information provided by third parties.

13. USE OF KINGDEE AND THIRD PARTY SOFTWARE

Your access and use of any software or related documentation, including developer tools and sample code, and any application program interface information provided on a Kingdee Website (collectively “Software”) is governed by the software license agreement and related documents and terms (e.g., attachments, exhibits, order form, disclaimers, etc.) (“License Agreement”) that accompany such Software. You may not use or install any Software that is accompanied by a License Agreement unless and until You first agree to the terms of the License Agreement. You must not modify, decompile, or reverse engineer any Software, except to the extent expressly permitted by applicable law or the License Agreement.

In the event that any Software provided through a Kingdee Website is not accompanied by a License Agreement: the Software may be used solely for Your personal, informational, noncommercial purposes; the Software may not be modified or altered in any way; and the Software may not be redistributed.

All Kingdee Software is the copyrighted work of Kingdee. Unauthorized copying, distribution, modification, public display, or public performance of copyrighted works, including the Kingdee Software, is an infringement of the copyright holder’s rights.

14. INDEMNITY

You agree to indemnify and hold Kingdee, its affiliates, subsidiaries, officers, agents, partners, employees, and licensors (collectively, “Personnel”) harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of Your User Content or Your usage of a Kingdee Website, Your breach of the Agreement, any additional legal terms, or Kingdee’s Privacy Policy, Your unauthorized use of any Kingdee-owned Intellectual Property, or Your alleged violation of any other rights of a third party.

You further acknowledge and agree that any Personnel shall be entitled to rely on and enforce the indemnity in this section 10 as if such Personnel were a party to the Agreement.

15. EXCLUSION OF WARRANTIES

You acknowledge and agree that the Kingdee Websites and Content are being provided to You on an “AS IS” basis, with all faults. To the fullest extent allowable by law, Kingdee expressly disclaims all other warranties, representations, and conditions of any kind, whether express, implied, statutory or otherwise, with respect to any Kingdee Website or Content, including without limitation to all warranties of availability, absence of errors or Harmful Codes, merchantability, third-party rights, title, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, timeliness or effectiveness, compliance with laws, and any warranties arising from a course of dealing or usage or trade. Statements and explanations on Kingdee Websites and Content in promotional material or on Kingdee Website and/or documentation are made for explanatory purposes only; they are not meant to constitute any guarantee or warranty of certain features.

16. LIMITATION OF LIABILITY

Kingdee will not be liable or responsible in any way for any User Content posted on or linked from a Kingdee Website, including, but not limited to, any errors or omissions in Content, or for any losses or damage of any kind incurred as a result of the use of or reliance on any Content or other material accessed on or through any Kingdee Website and made available by a third party.

TO THE EXTENT ALLOWABLE BY APPLICABLE LAW, KINGDEE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS ARE NOT LIABLE TO ANY USER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF KINGDEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), HOWEVER CAUSED, WHETHER IN CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF OR RESULTING FROM: (i) THE USE OR THE INABILITY TO USE A KINGDEE WEBSITE, KINGDEE SOFTWARE, OR KINGDEE MATERIALS; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES ARISING OUT OF YOUR USE OR INABILITY TO USE ANY KINGDEE SOFTWARE, KINGDEE MATERIALS OR SERVICES PURCHASED OR OBTAINED DURING TRANSACTIONS CONDUCTED ON A KINGDEE WEBSITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS, MESSAGES, OR CONDUCT OF ANY THIRD PARTY ON A KINGDEE WEBSITE; OR (v) ANY OTHER MATTER RELATING TO A KINGDEE WEBSITE OR KINGDEE MATERIALS. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, THESE LIMITATIONS SHALL NOT APPLY IN CASE OF INTENT OR GROSS NEGLIGENCE BY KINGDEE AND IN CASE OF KINGDEE STATUTORY LIABILITY FOR PERSONAL INJURY AND DEFECTIVE PRODUCTS.

You hereby acknowledge and agree that the indemnity under Section 14, the exclusion of warranties under Section 15 and the limitation of liability under Section 16 of this TOU and the allocation of risk therein are essential elements of the bargain in Kingdee’s provision of the Kingdee Websites, without which Kingdee would not have provided the Kingdee Websites or entered into the Agreement with you.

17.  GOVERNING LAW AND DISPUTE RESOLUTION

The Agreement shall be governed by and construed under the Laws of the Republic of Singapore. 

Any disputes arising out of or in connection with the Agreement or with respect to the validity or enforceability of the Agreement (“Dispute”) shall be resolved in accordance with the procedure set out in this Section 17.

  • The Party raising a Dispute will first serve written notification of the Dispute (“Dispute Notice”) on the other party (each a “Disputing Party” and together the “Disputing Parties”).
  • Within 14 calendar daysfrom the service of a Dispute Notice, senior representative(s) of each Disputing Party (who must have authority to negotiate and settle the issues in dispute) shall meet in Singapore (or another location agreed between the parties) to seek to resolve the Dispute by way of good faith discussions.
  • If, within 21 calendar daysfrom the date of service of the Dispute Notice, the Dispute has not been resolved, the Disputing Parties shall refer the Dispute to, and such Dispute shall be finally resolved by, arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force (the “Rules”), which rules are deemed to be incorporated by reference in this Section.

(i) The tribunal shall consist of one (1) arbitrator, unless the amount claimed is SGD3,000,000 or more, in which event the number of arbitrators shall be three (3).

(ii) The seat of the arbitration shall be Singapore.

(iii) The language of the arbitration shall be English.

(iv) The law governing this arbitration agreement shall be Singapore law.

18. SURVIVAL

Any provision of the Agreement that expressly or by implication is intended to come into or continue in force on or after the termination of the Agreement shall remain in full force and effect, including without limitation to Section 7, Section 9, Section 14 to Section 27 of this TOU. 

19. WAIVER AND SEVERABILITY

The failure of Kingdee to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. To the extent that any provision in the Agreement shall be found to be invalid or unenforceable, such provision shall be modified in such a manner so as to make the Agreement as modified, legal and enforceable under applicable laws and the balance of the provisions of the Agreement shall not be affected thereby.

20. ENTIRE AGREEMENT

The Agreement represents the entire arrangement between the Parties in respect of its subject matter and supersedes all prior agreements, understandings or arrangements (both oral and written) relating to its subject matter. No collateral agreements have been made.

21. NO THIRD-PARTY BENERICIARIES

No third party who is not a party to the Agreement (whether or not such person shall be named, referred to, or otherwise identified, or shall form part of a class of persons so named, referred to, or identified, in the Agreement) shall have any rights to enforce or rely upon any of the provisions of the Agreement.

22. PARTNERSHIP  

Neither you nor we shall, by virtue of the Agreement, be deemed to be a partner or agent of each other, nor shall anything contained herein be construed as creating a partnership, joint association or trust, it is agreed that each party will be responsible only for its obligations under the Agreement, and neither party shall be authorised to represent or bind the other to any other person.

23. NOTICES  

Where Kingdee requires that you provide an e-mail address, you are responsible for providing Kingdee with your most current e-mail address. In the event that the last e-mail address you provided to Kingdee is not valid, or for any reason is not capable of delivering to you any notices required / permitted by the Agreement, Kingdee’s dispatch of the e-mail containing such notice will nonetheless constitute effective notice. All notices or other communications given to you will be deemed received by you on (a) if sent via any print or electronic media that we select, the date of publication or broadcast, (b) if sent by post, or left at your last known address, the day after such posting or on the day it was left at your last known address, or (c) if sent by email, the time at which the email was sent by us. You may only send us notices in writing to our designated address or email address. We shall be considered as having received such notice only upon receipt. Though we endeavour to respond to customer notices as swiftly as we are able, we cannot promise to always answer with consistent speed. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications which we provide to you electronically satisfy any legal requirement that such communications be in writing. You further waive any rights under any legal requirement in any jurisdiction which requires an original (non-electronic) signature or delivery or retention of non-electronic records.

24. NO CONTRA PROFERENTUM RULE

You acknowledge and agree that prior to accessing or using the Kingdee Websites, you have had the opportunity to seek, or have sought the advice of independent legal counsel, and have read and understood all of the terms and conditions of t the Agreement and its legal effect. The Agreement shall not be construed against Kingdee because Kingdee drafted its provisions, and any rule of construction that a document shall be construed against the drafting party shall not apply to this Kingdee.

25. CUMULATIVE RIGHTS AND REMEDIES

Unless otherwise provided under the Agreement, the provisions of the Agreement and our rights and remedies under the Agreement are cumulative and are without prejudice and in addition to any rights or remedies we may have at law or in equity, and no exercise by us of any one right or remedy under the Agreement, or at law or in equity, shall (save to the extent, if any, expressly provided for in the Agreement or at law or in equity) operate so as to hinder or prevent our exercise of any other such right or remedy as at law or in equity.

26. ASSIGNMENT

The Agreement shall be binding upon and inure to our and your benefit, and any of our and your successors and permitted assigns. You may not assign or transfer any of your rights, benefits or obligations under the Agreement without our prior written consent. No assignment shall relieve or discharge you of any of your obligations or liabilities hereunder, notwithstanding any voluntary assumption by the assignee of such obligations and liabilities.

We shall be entitled, in our discretion, to delegate or subcontract the performance of any of our functions in connection with the Kingdee Websites and our performance of our obligations under the Agreement, and reserve the right to use any service provider, subcontractor and/or agent on such terms as we deem appropriate.

27. LANGUAGE

The Agreement is made in the English language only, and any translation of these terms and conditions in another language shall not be binding upon the parties.

Revised and posted as of July 18, 2025

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