Hisense: Global Intelligent HCM Transformation

In 2024, with revenues exceeding $29.49 billion (overseas revenue at $13.98 billion), Hisense showcases how technology – driven treasury solutions fuel global growth, setting a benchmark for cross – border financial excellence.

As Hisense pursued its global expansion and future growth targets, the need for a comprehensive internal transformation emerged. In 2022, the company embarked on a strategic overhaul focusing on four key areas: strategy, organization, talent, and processes. Central to this transformation was the reimagining of organizational talent management, which hinged on three pivotal initiatives: shifting HR from a functional to a service-centric organization, leveraging technology and AI to digitalize HR operations, and building a future-ready talent supply chain. These initiatives set the stage for Hisense to address the challenges that lay ahead.

Expanding across five continents, Hisense faced three major HR hurdles:​

• Operational Complexity: Global operations required unified alignment and rapid talent deployment to match business growth.​
• Talent Gaps: Inconsistent competency standards and weak leadership development slowed high-potential talent identification.​
• System Fragmentation: Disconnected legacy HR systems hindered data integration and seamless operations.

Kingdee Cloud Solutions​

1.Competency Framework: Aligning Talent Standards with Business Value Streams

• Redesigned competency models from a process-centric perspective, mapping key business activities to role-based standards. A closed-loop framework (“Standard-Support-Compare-Achieve-Exceed”) ensured continuous alignment with strategic objectives.

2. Leadership Pipeline: End-to-End Executive Management

• System Design: A “train-pull model” for full lifecycle leadership management, covering recruitment, onboarding, development, and succession.

3. Internal Talent Marketplace: Agile Supply Through Digital Platforms

• Platform Capabilities: A unified “Live Talent Platform” enabled by Kingdee Cloud, delivering real-time talent mobility with standardized processes and data-driven insights.

Impressive Results​

• Efficiency: 8% shorter talent supply cycle, 79% faster internal recruitment, 18% higher fulfillment rate.​
• Innovation: 20+ AI scenarios enhanced HR processes and decision-making.​
• Global Impact: Hisense became a global AI-integrated HR transformation benchmark.

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